Hannah Shaffer, ST
Hannah is a surgical technician at Gaines Plastic Surgery. She has a passion for patient care and education, and has 4 years of experience working in Plastics. She is currently working towards obtaining her Bachelor’s in Nursing. Hannah loves spending time with her labradoodle, Charlie, and visiting St. Augustine when she can get away for a weekend.
Melissa Fox
Melissa is our Patient Coordinator. Affectionately dubbed our “air traffic controller” by Dr. Gaines, she will help you pick a surgery date, compare pricing, and generally put your mind at ease when it comes to pre-surgery jitters (or celebrate pre- surgery excitement with you!) Melissa joined Gaines Plastic Surgery in July of 2017, and loves to spend time with her grandson, Teagan.
Emma Gaines, NREMT
Emma is one of our patient liaisons and a recent recipient of her National Registry of Emergency Medical Technicians certification. She will be with you throughout your surgical journey, in our clinic and in our operating facility. She has a passion for patient care and doctor-patient communication, and will work with you and Dr. Gaines to make your surgical journey smooth and rewarding. When she isn’t working, she loves gardening, yoga and spending time with her dogs, Mona and Charlie.
Victoria Johnson
Victoria is one of our patient liaisons. She has a Bachelor’s Degree in Management and is a recent transplant from Georgia. She is passionate about patient advocacy and will assist you in our clinic with deciding on a surgical plan, preparing for surgery, and recovering from surgery. In her free time, Victoria enjoys reading and spending time with her cats, Luna and Caliope.
Elise Lozada
Elise is our patient concierge. She will greet you when you check in to our facility – whether for consultation, injection or surgery day. Elise grew up in Tampa, Florida, after her family relocated from Puerto Rico. She is currently studying Biological Sciences at Santa Fe College and aspires to practice Maxillofacial surgery in the future! In her free time, Elise enjoys cooking with her family and discovering Florida’s sublime hiking trails.
Rachel Prieto RN, BSN
Director of Operative Services and Nurse Administrator
A dynamic leader with a sharp clinical mind, Rachel serves as the Director of Operative Services and Nurse Administrator at Gaines Plastic Surgery. With a strong background in surgical nursing and healthcare operations, Rachel brings both strategic insight and hands-on expertise to every facet of patient care. Known for her professionalism and poise, Rachel is instrumental in delivering the exceptional care experience our patients trust and expect.
Valerie Seay MA
Patient Liaison and Scrub Tech
With a calm, reassuring presence and a passion for patient care, Valerie is an essential part of the Gaines Plastic Surgery team. From the clinic to the OR, Valerie is a helping hand and reassuring presence in the office. Valerie’s attention to detail, combined with her warm and professional demeanor, allows her to anticipate patient needs and deliver a seamless experience from consultation to recovery.
Jaley Moseley MA
Patient Liaison
Bright and approachable, Jaley brings a vibrant spirit to the Gaines Plastic Surgery team. As a medical assistant, she combines clinical expertise with a naturally upbeat personality that instantly puts patients at ease. Whether she's preparing treatment rooms, assisting during procedures, or answering questions with a warm smile, Jaley’s goal is to make every patient feel comfortable and confident. Her positive energy and genuine enthusiasm help create the welcoming, high-end atmosphere our clinic is known for.
Parker Terry
Receptionist
As the first face you’ll see, Parker sets the tone for your visit to Gaines Plastic Surgery. With an intuitive sense for client needs and a commitment to confidentiality, Parker ensures each guest is warmly welcomed—from the initial greeting to scheduling your next visit. Whether you're arriving for a consultation or a follow-up, Parker is here to make your journey seamless, comfortable, and elevated to match the refined standard of our practice.